Last Updated: Nov 12, 2021     Views: 5348

  1. Close all open apps.
    • On Apple devices do this by swiping up from the bottom of the screen then swiping all apps up and off the screen.
    • For Androids, press the home button or task button and swipe all apps up and off the screen.
       
  2. Check and test your Wi-Fi connection.
     
  3. Uninstall the app, power off the device for at least 1 minute, power back on and then reinstall the app.
     
  4. Log in then tap My Books and try again to get the books downloaded.
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