Last Updated: Jun 24, 2015     Views: 277

If you are not reaching a database when you click on the link from one of the library’s web pages, it is possible that something on your computer is blocking our proxy server, which authenticates you as a cardholder. 

 

If you haven’t had problems with this in the past, it could be that the proxy server was temporarily unavailable. Please try again.

 

Or, it could be that something in your computer’s security set-up was updated (either by you or automatically) and is interfering with access to the proxy server.  

Please see our Troubleshooting Databases page at http://www.bcpl.info/find-info/databases-troubleshooting  for suggestions on correcting access problemsA link to this page is available under the Research Databases and Tools section of the Find Info area of our home page located under the BCPL logo banner as well as in the Frequently Requested Info section of the Get Help area of our home page.

If you continue to have problems, please resubmit your question through Ask A Question providing details such as the text of any error messages received, the steps you’ve taken, your name, address, daytime phone number, your BCPL Library card number, and we'll do what we can to assist.