The staff at any of our branches must evaluate and determine the amount of damage to a returned item as well as handle any situations of customers checking out items with missing content, such as missing CD disks. Please call (press 3 for Library Accounts) for assistance or present the item to a staff member when you return it to any of our branches (http://www.bcpl.info/hours-locations/#neighborhood).
Fees are charged for:
When paying for a lost/missing or damaged item, customer will need to pay for accrued late fees, replacement cost of damaged, lost or missing item and a processing fee of $4.
Replacement costs for most damaged/lost or missing materials vary and depend on the purchase price of the item. Some items, such as cases or library cards, do not vary in their replacement cost. Standard replacement costs for these types of items are listed below.
- Baby Booster Kits: damaged or lost book $5, damaged or lost adult resource book, DVD or CD $15, damaged or lost knapsack $10; entire kit $115
- Barcode lost or damaged: $1
- Book Club Kits: damaged or lost book $5, damaged or lost carry bag $40, entire large (12 book) kit $100, entire small (8 book) kit $80
- Booklets or printed materials accompanying a CD, DVD, Playaway, Playaway Views or video game: $2
- Cases, bags, or binders such as CD, DVD, ILLs, Playaway, Playaway View, Playaway Launchpad or video game: $2
- Chromebooks- Cost for damaged or missing parts: Charger: $30; Device: $386; Case: $17; All (device, charger and case): $433
- Comic Book (excluding graphic novels): $3 replacement charge, $2 processing fee, accrued late fee
- Dust jacket: $4
- Engraver: $10
- Magazines: replacement cost of issue, $2 processing fee, accrued late fee
- Marina Interlibrary Loan items: $25 plus accrued late fees and $4 processing fee
- OCLC Interlibrary Loan from Maryland academic and out-of-state libraries are set by the owning library. The $4 processing fee and accrued late fees apply
- Playaway Launchpads: $149 for a damaged or lost device and $20 for a damaged or lost charger
- Playaway Locks Cost for damaged or lost parts: Charger: $20; Device: $179; Sleeve: $17; All (device, charger, sleeve): $216
- Playaway Views: $100 for a damaged or lost viewer and $20 for a damaged or lost charger or power cord
- RFID (radio-frequency identification tag) lost or damaged: $1
A processing fee of $4.00 is charged for each damaged item in addition to the item's replacement cost.
The library does not accept substitute materials to replace damaged items.