The default pickup location for holds is the branch at which you registered your library card (your home library).
You can specify a different pickup location when you are placing a hold request. If you are placing a hold for the first time or selecting a different location, you will see a message, "Always use this pick-up location (you can change it at any time)?" If you check the box in front of that sentence, the new location will become the regularly scheduled pickup location for all subsequent requests.
To change the pickup location for a request that has already been placed or is in transit ("Shipped") to a pickup location, you can select the item(s) in the Requests view under My Account and click the Change Pickup Location button at the bottom of the screen. Items with a "Held" or "Unclaimed" status can only be changed by calling the branch currently listed as the pickup destination and asking to have it changed.
For branch locations, hours and phone numbers see http://www.bcpl.info/hours-locations/#neighborhood or Hours and Locations under the About BCPL menu tab on our web pages.