There could be several reasons why you are unable to log in to the Cloud Library (formerly 3M Cloud Library). The most frequent reasons are...
- You must use your BCPL library card number (barcode) with no spaces or dashes, and you must enter your library account password/pin in order to log in. User names are not accepted for Cloud Library login. The original library account password/pin was automatically set to the last 4 digits of the phone number we have in your library account. You may have change this password or you have not reported a newer phone number to the library.
- Library cards do expire if not used. You may need to apply for a new BCPL library card.
- There may be a block on your BCPL library account. For more info see http://bcpl.libanswers.com/faq/74917
If you are using one of the Cloud Library mobile apps and the login does not work, try deleting the app and re-installing it. If you are using the PC app, there are several steps involving deleting both Cloud Library folders (from 2 different locations on your computer). Submit a Support Form and ask for assistance, if needed.
If you are using BCPL's Cloud Library website (browse and check-out only) and you are unable to log in as described above, try clearing your web browser's cache/history.
You can log in to your regular library account and use the BCPL catalog (Polaris) to find downloadable titles, place hold requests, check out, and return 3M titles. However, one of the Cloud Library apps is still required to download and read Cloud Library titles. Please note -- to log in to your BCPL library account, your username can still be used, as well as the library card barcode number. But usernames do not work when logging into the Cloud Library app or website.
If you are still having login problems after following the above suggestions, please email us with as much detail as possible, including which app you are using and the type of device, as well as any error messages you received.