Last Updated: Nov 04, 2016     Views: 4768

To correct this problem, follow these steps:

  1. First, try deleting the Cloud Library app. If using a Windows PC, there are two Cloud Library folders that need to be deleted from your computer in order to fully delete the app. See the directions for deleting at this link (http://bcpl.libanswers.com/faq/74930) to find and delete those two folders. 
  2. Power off the device for 1 to 2 minutes.
  3. Power on the device and reinstall the app from the links found on the Cloud Library Support site.
  4. Login to the Cloud Library app when prompted using your library card number and pin. NOTE: Any titles you had checked out should still be available unless they have expired.
     

If the above steps do not resolve the situation, please contact us via the Cloud Library email support form.  Please include your library card number, the type of device (Android, iPad, Nook, PC or Mac) you are using, the Cloud Libary app you are using (Android, iOS, Nook, PC or Mac) and what steps you already took (did you delete both Cloud Library folders? restart your device? etc.).