Libby holds not progressing

The wait time in Libby is somewhat confusing because it is not "real time" accurate. It is only an estimate. The wait time often seems to be stuck at two weeks because Libby uses two weeks as the average time most Libby customers (at libraries in the entire USA) keep a book out. That's because Libby's loan period automatically defaults to 2 weeks and many libraries do not allow for a longer loan period. But BCPL allows our customers to select 1, 2 or 3 weeks as their loan period and most BCPL customers select 3 weeks.  

If you want to make sure the Libby app is syncing properly, try following the steps. 

1.) Completely close all open apps on your device. Even though apps may look closed, they are not completely closed unless you follow the steps below. Restarting your device will not close your open (running in the background) apps. For apple iOS devices: 

• Press and hold at the bottom of your home screen for a second, then swipe up from the bottom of the screen, which shows your open apps.
• Swipe each one up and off the screen to close all your apps.

2.) Test your Wi-Fi connection -- while you can use e-books and/or e-audiobooks on your cellular connection (data plan), Wi-Fi is usually more stable and therefore is better for troubleshooting issues like this. If you have access to Wi-Fi, check and test your Wi-Fi Connection by tapping Settings > Wi-Fi and toggle your Wi-Fi button off then on again. If your Wi-Fi was already off, tap Wi-Fi and then select a network. Now test to make sure you have a good connection by tapping this URL: www.bcpl.info and it should open in your web browser. Once the web page fully loads you will know you have a good Wi-Fi connection.

3.) Check to see if your device's software is up to date. For iPad/iPhone, this can be found in the device's "Settings" > "General" > "Software Update".   

4.) If you had no updates (involving a power off/on cycle) then fully power off your device for a few minutes now, then power back on.  

5.) Open the Libby app and look at your hold shelf again.