Q. Curbside Service - how do I get my books?

BCPL’s branch locations are offering curbside pickup.  Customers who have reserved books—and have been notified that their holds are available for pickup—can head toward their branch of choice. No appointment is needed. 
 

Curbside pickup hours are Monday through Thursday 10 a.m. to 6 p.m. and Friday and Saturday, 10 a.m. through 3 p.m..  Cardholders can either drive up and park in designated spaces for curbside pick-up, or walk up to the table for service. NOTE: Arbutus and Perry Hall have drive through windows. 

To How Place Holds on Library Materials 

• You will need your library card or e-card number and library PIN. 
• To place holds online, see directions here: https://bcpl.libanswers.com/faq/74813 
• Or you can call your favorite branch and leave a voicemail with your name, your library card number and the titles you want placed on hold.  

How will you know when your items are ready for pick up?

• Customers are notified by text, email, or automated phone call when items are available for pickup. The notification method is determined by the preferences set in your account.  
• Once the notice is sent, you have seven days to pick up. After seven days if you do not pick up your holds they are canceled, and the materials are put back on the shelves.  
• No pickup fees are currently being waived.   

Driving Up (staying in your car) 
 

For the safety and protection of our staff and you, we strongly encourage customers to wear masks while in their vehicle.  ​

• Park in a designated numbered spot in the branch parking lot.
• Call the branch number provided on the posted sign.
• Provide your parking spot number as well as the make, model and color of your car. 
• Have your library card information ready for verification. 
• Release your trunk or hatch or open your back window.  
• Items and a check out receipt will be delivered directly to your car by staff wearing masks and gloves.
• Close your trunk or window. 
• Arbutus and Perry Hall branches have Drive-Up windows instead of designated parking spaces. 

Walking Up 
 

To protect the health and safety of our staff, we cannot provide any building access to members of the public for any reason including using bathroom facilities. Thank you for your understanding.  ​

• ​Look for the designated walk-up area and remember to follow social distancing guidelines. 
• Call the branch number provided on the posted sign. 
• Wear a mask and have and library card information ready for verification.  
• Items and a checkout receipt will be delivered and placed on the table by staff wearing masks and gloves.