After the updates to Libby, several customers have lost holds and/or loans and many can't return titles they are finished with. To fix these issues:
- Have a library staff member confirm the card number is a valid account.
- Make note of or take screenshots of their Holds and Loans shelf in case anything gets lost.
- Remove the card from Libby.
- Completely close all open apps including Libby.
- Fully power off the device and wait a minute or two.
- Power back on and open Libby.
- Add the card back into Libby.
- If that doesn't work, customers should submit a Support form or have a staff member submit the form for them using the customer's contact info.
