Question Form - Ask a Question

Request Support for Downloadable/Digital Resources

This form is for customers of Baltimore County Public Library to get help with any of our downloadable services, including Cloud Library, OverDrive, Libby, Kanopy streaming video, and Hoopla streaming video.

For faster service, please make sure to include your library card number below.

Question *

More Detail/Explanation

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Your Info

Email Address *

Name *

Library Card Number, which must be issued by or registered with Baltimore County Public Library *

Which digital service or collection is your question about? *

Which app or website do you use to read or listen to e-books or to watch streaming videos? *

If the question is about a specific book or books, is it an e-book or an e-audiobook?

What are the titles of the books in question?

What device or computer type are you using to read, listen or watch on? *

Operating System (OS)

Specify all device types if using more than one. Example: Kindle Paperwhite, Mac computer and iPhone

If you get an error message, what does it say or can you include a screen shot?

Click to choose files or Drag them here.

Fields marked with * are required.