Please give an e-mail address so we can get back to you, and we promise not share it. Also, use the More Detail/Explanation box to give as much detail as possible, including what type of book you are having trouble with (ebook or audio-ebook) and how you are accessing downloadables. Are you using the Cloud Library or OverDrive website or one of the apps, BCPL's catalog, BCPL's mobile catalog, or BCPL app?
BCPL Downloadables Support Request Form (e-books, e-audiobooks & e-magazines)
Receive an email confirmation of your submission.
Library card number
Download problem (mobile app to device)
Download problem (website to computer)
Transfer problem (computer to eReader or device via USB)
Library card replacement
Which downloadable service is your question about?
iPad, iPhone or iPod Touch
Kindle Fire (tablet)
Kindle eReader (Paperwhite, etc.)
Kobo & Nook eReaders
Mac Computer or laptop
Nook Color or Nook Tablet
Nook HD/HD+ & Samsung Galaxy Tab Nooks
Windows PC or laptop
Operating System (OS)
Apple iOS 10
Apple iOS 9
Apple iOS 8
apple iOS 7
Mobile device - unknown OS
Windows unknown OS
Mac OS 10.11
Mac OS 10.10
Mac OS 10.9
Mac OS unknown OS
Title(s) of problem books
Exact text of any error message
Click to choose files or Drag them here.
Fields marked with
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