Q. Hoopla - How to Reset Your Password, Update Library Card Number or Email Address

If you are locked out of your Hoopla account and need to change your email address, reset your password, or update your library card number follow the steps below.

Change Your Email:
Send an email to > feedback@hoopladigital.com <. Be sure to include your library card number, your name, your new email address, and the name of your library system. 

Reset Your Hoopla Password:
If you forgot your password, and can't log into Hoopla, use the Forgot password link on the Hoopla login screen. You will be emailed a link to reset your password. You must have access to the email address you used to create your Hoopla account.   

Update Your Library Card Number:
If you got a new (replacement) library card after you created your Hoopla account, you won't be able to reset your password until your card number is updated. Your card number will need to be updated with Hoopla. Use the this Email a Question link to contact the library and we will contact Hoopla Support for you. Or you can email Hoopla Support directly at > feedback@hoopladigital.com <. Be sure to include your new card number, your name, and the name of your library system. 

If you can log into your Hoopla account and want to change your email address or change your password follow the directions below.

Change your Hoopla Password:   

• Preferably using a computer, not the app, sign in at hoopladigital.com with your Hoopla email and password. 

• Once you are signed in, you should see “Baltimore County Public Library“ along the blue banner, just under the search field.  

• Select the Settings icon (gear icon) in the upper right of screen.  

• Click on the Library tab, scroll down and enter your new library card number and/or new library PIN. Hoopla passwords must be at least 8 characters long and no longer than 40 characters. 

• Click the blue SAVE button. 

• If you forgot your password, use the Forgot password? link on the login screen.

Change your email address:
Log into to Hoopla, select the gear icon and then select the Email tab. Enter your new email address. If you cannot log into Hoopla, contact the library for help using this Email a Question link or send an email to hoopla at: feedback@hoopladigital.com