Q. What to do if you get an authorization or activation error when downloading or opening OverDrive ebooks in Adobe Digital Editions.

Below are some common errors you may see when trying to open an OverDrive eBook in Adobe Digital Editions (ADE).

    E_STREAM_ERROR
    E_ADEPT_DOCUMENT_TOO_SHORT
    E_AUTH_NOT_READY
    E_AUTH_BAD_DEVICE_KEY_OR_PKCS12
    E_ACT_NOT_READY
    Error! Check Activation
    "You can only authorize this computer with an Adobe ID that hasn’t previously been used to authorize any other computer or mobile devices. Please try again."

To correct this, try de-authorizing and re-authorizing ADE on your computer.

If that does not solve the problem, fill out a Support Request form.