Last Updated: Aug 13, 2024     Views: 1929

If you have forgotten your password, follow the steps below to email yourself a link to reset it.

NOTE: If you did not give the library your email address, you won't be able to get the reset email. Instead please call a branch or contact us by email for help resetting and be sure to include your library card number and full name. 

  • Go to www.bcpl.info 

  • Select the Account tab. 

  • Select the Log in button, which takes you to the account login page

  • Select the Forgot your password? link below the password field. 

  • Enter your account number (aka barcode or e-card number) and submit. 

  • VERY IMPORTANT - You will see a false ERROR message that says, "You must be in the library to use this resource."

  • Ignore that message! Close that tab or window then check your email. You should get an email to reset your password despite the error message.

  • Open the email and click on the link in the email to reset your password. 

  • BCPL PIN/password rules:

    • Between 4 characters and 16 characters.  
    • Can include (but does not have to include) capital letters, lowercase letters, and numbers.
    • Cannot contain any special keyboard characters or spaces. 
       
  • The link expires 60 minutes after it was sent. Be sure to check your SPAM folder if you don’t see the email in your inbox within 15 minutes. 

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