Last Updated: Jun 22, 2020     Views: 64

Sometimes a database keeps asking for an additional login or password information.  This problem usually occurs when at a computer outside the library (home, work or school computer) has security or firewall software (such as Norton's or McAffee) which hides the identity of your computer.

An example of a second login screen is shown below:

You can test to see if this is the issue by very briefly turning off your firewall security and trying the database again. If turning off your security software corrects the situation then you can permanently correct this by "safe"
listing the domain name of the resource that you are trying to access so that your security software allows
the database and your computer to trust each other.  Please note: we cannot provide you information on
how to turn off or edit your security settings due to the large number of security software products and versions on the marketplace.  Below are links to the most common solutions if you need help understand how your security software works.

The following domain names should to be added to your security/firewall software's "safe" or "white" list to insure accessibility if you are having problems:


Gale Cengage:      A full list of firewall considerations for GaleCengage can be   found on their Security Checklist.



InfoGroup/ RefUSA:


Mango Languages:

Standard and Poor's NetAdvantage:

World Book:


You may also need to make sure that the "enable browser privacy" setting is turned off in your firewall settings.