If you are having trouble logging into the cloudLibrary, please try the steps below.
- Confirm you are using the correct library card number and pin or password by logging into your library account first.
- Go to BCPL's Library Account Log In page and enter your library card number and password.
- If you are able to log into your library account then skip to step number 2.
- If you cannot log into your library account, then reset your library password using this Forgot your password? link. It's the same link that/s on the Library Account Log In page.
- Password rules are:
- Minimum of 4 characters long.
- Maximum of 16 characters.
- Can include any combination of capital letters, lowercase letters, or numbers.
- Cannot contain any special keyboard characters or spaces.
- Now try to log into the CloudLibrary app with your card number and your new password/pin.
- If you still can't log into the cloudLibrary app, delete the app once more from your device.
- Check your device's operating system for updates. For Apple devices, go to Settings > General > Software Update.
- If you had no updates to install then power off that device and wait at least 2 full minutes.
- Power back on and reinstall the CloudLibrary app from your App store.
- Open the app and log in with your library card number and pin/password.
If that does not solve the trouble, fill out BCPL's Support Request form and someone from the library will contact you as soon as possible. Be sure to include the titles of any missing holds or loans.
