Last Updated: May 23, 2019     Views: 3579

The item which will fill your request has been trapped at a branch other than the one you designated as your pick-up branch. The item is being “shipped” to the pick-up branch you selected when you placed your hold request.  To change your pick-up location see

You will be notified when it is available for you to check out at the pick-up location you selected. If you requested email notification, please ensure that you get your email by adding these addresses to your email address book:

If items are not picked up within seven days of receiving your notification, a $1.00 per item restocking fee is attached to your library account.

You can check the status of your request by phoning your local branch (Press 3 for library accounts), by phoning Shelf Help (, or checking your library account online.

To check your account online for the arrival at your pick-up location:

Click on the Login / Register link ( under the My Account menu tab at the top of this page.


  • Log into your account using your library card number (barcode) without spaces and your password (which is defaulted to be the last four digits of your phone number unless you have changed it to something that you can remember more easily). 
  • Click on Requests on in the My Account area on the left of your account page. The status of the title requested will say “Held” when it has arrived at your pick-up branch and is available for you to pick it up.

If you want to cancel a request you will need to phone the branch holding your request for you. Once the voice recording starts, Press 3 for library accounts.

For a list of branch hours, addresses and phone numbers, see: